Your questions answered

We've gathered the most common questions our guests ask about staying at Townhouse Apartments. Find quick answers to help you plan your perfect trip to the United Kingdom.

Frequently asked questions

Planning your stay with Townhouse Apartments should be stress-free. We aim to provide all the information you need upfront, ensuring a smooth and enjoyable experience from booking to check-out. If you don't find your answer here, please do not hesitate to contact us.

What time is check-in and check-out?
Standard check-in is from 3:00 PM onwards, and check-out is by 10:00 AM. If you require an early check-in or late check-out, please contact us in advance to see if this can be arranged, subject to availability and an additional fee.

When will I receive the check-in details and door entry code?
All check-in details, including your door entry code, will be sent to you via email [[email]] 24-48 hours before your arrival date, once your booking is confirmed and payment has been processed.

Is there parking available?
Parking availability varies by apartment location. Please check the specific apartment details on our "Our Apartments" page or contact us directly at [[phonenumber]] for more information regarding parking options for your chosen accommodation.

Are pets allowed?
Unfortunately, to ensure the comfort of all our guests, pets are not permitted in Townhouse Apartments. We appreciate your understanding.

Do you provide travel cots?
Yes, travel cots are available upon request and subject to availability. Please inform us during your booking process if you require a travel cot so we can make the necessary arrangements for your stay.

What complimentary items are provided?
Each Townhouse Apartment comes with a welcome pack including basic toiletries, fresh linens, towels, and essential kitchen supplies to get you started. Specific items may vary slightly by apartment.

What is the cancellation policy?
Our cancellation policy depends on the booking type and rate chosen. Please refer to your booking confirmation or the "Book Now" section of our website for detailed information regarding cancellations and refunds.

Does the apartment get serviced?
For stays longer than seven nights, a complimentary mid-stay cleaning service is provided. Additional cleaning services can be arranged at an extra cost upon request.

What happens if I lose my key?
If you lose your key or access code, please contact us immediately at [[phonenumber]]. A replacement fee may apply for lost keys or call-out charges for access assistance outside of standard hours.

Ready to book your stay?

Explore our beautiful short-term rental apartments and experience the comfort and convenience of Townhouse Apartments in the United Kingdom. We look forward to welcoming you.